Refund Policy

Thank you for choosing Your Brand Name. We value your satisfaction and aim to provide high-quality services and products. This Refund Policy explains when and how refunds may be issued.

1. General Refund Terms

We offer refunds in accordance with the conditions outlined below. By making a purchase from us, you agree to this Refund Policy.

Refunds are processed to the original method of payment unless otherwise specified.

2. Eligibility for Refunds

2.1 Digital Services / Consulting

Refunds for digital services (such as design, advisory, reconstruction consulting, project planning, etc.) may be granted only if:

• No substantial work has been started;
• The client cancels within 7 days of purchase; or
• The service delivered does not match the agreed scope.

Completed or partially completed services are not refundable, but we may offer corrections, revisions, or partial refunds at our discretion.

2.2 Physical Products (if applicable)

To qualify for a refund:

• Products must be unused, undamaged, and returned in their original packaging.
• Refund requests must be submitted within 14 days of delivery.
• Proof of purchase is required.
• Shipping costs for returns are the customer's responsibility unless the item arrived damaged or incorrect.

2.3 Customized or Personalized Work

Customized deliverables (logos, designs, project plans, reconstructions, tailored documents, etc.) cannot be refunded once delivered, unless:

• There is a clear error on our side;
• The final result does not meet the specifications defined in writing.

3. Non-Refundable Items

We do not offer refunds for:

• Completed services
• Downloaded digital files
• Promotional or discounted items
• Gift cards
• Third-party contractor costs already incurred

4. Refund Request Process

To request a refund:

Contact us at info@bluepeakproperties.com

Include:

• Full name
• Order number
• Reason for refund
• Any necessary documentation (screenshots, photos, etc.)

We review all refund requests within 3–7 business days and will notify you of the decision.

5. Late or Missing Refunds

If your refund is approved:

• Banks and payment processors may take 3–10 business days to complete the transaction.
• If you do not see the refund after this period, please contact your bank first.
• If you still need assistance, reach out to us at info@bluepeakproperties.com.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised "Last Updated" date.